Contact us
Email info@nab.it.com. We aim to reply within two business days, in English or Spanish. If you can't get into your account, say so in the subject line.
So we can help faster, please include:
- the email address you sign in with;
- whether you use nab.it on iPhone, Android or the web;
- what you tried, what happened instead, and a screenshot if you have one.
Never send us your sign-in code or a password. We will never ask for them.
Common questions
How do I sign in?
Enter your email and we'll send you a one-time code; type it into the app and you're in. If it doesn't arrive, check your spam or promotions folder and wait a few minutes before asking for another one. Always use the code from the most recent email, because each code expires after a short time. Still stuck? Email us from the address you're trying to sign in with.
How do I delete my account?
In the app, go to Settings → Account → Delete account and confirm. Deletion is permanent. If you can't sign in, email info@nab.it.com from your account's address and, once we've confirmed the account is yours, we'll delete it for you. What gets deleted and how long it takes is explained on Delete your account.
How do I manage or cancel my subscription?
A subscription started on the web is managed on the web: sign in to nab.it in a browser and open Settings → Manage subscription. From there you can cancel it or download your invoices. Cancelling doesn't delete anything you wrote. If a charge looks wrong, email us.
I subscribed in the iPhone app. How do I manage or cancel it?
Subscriptions bought in the iPhone app are billed by Apple, so you manage them in your Apple Account: on your iPhone, open Settings → your name → Subscriptions. There you can cancel it, and Apple handles refunds for those purchases. Deleting your nab.it account doesn't cancel an Apple subscription, so cancel it there first. Pro belongs to your nab.it account and works wherever you sign in.
I subscribed in the Android app. How do I manage or cancel it?
Subscriptions bought in the Android app are billed by Google Play. Open Google Play, tap your profile, then Payments & subscriptions → Subscriptions. There you can cancel it, and Google Play handles refunds for those purchases. Deleting your nab.it account doesn't cancel a Google Play subscription, so cancel it there first. Pro belongs to your nab.it account and works wherever you sign in.
Where are your privacy policy and terms?
Our Privacy Policy explains what data we collect, why, and the choices you have. Our Terms of Service are the rules for using nab.it.